Order Policy

If you change your mind about your purchase, please sending us an email to support@mail.echsupport.ladesk.com (mailto:support@mail.echsupport.ladesk.com) and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made. Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled. Please be informed tha...

At this time we do not offer return in any case, we just offer replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free. We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!). Please review your personalization information before submitting your order. Check spelling, names & options carefully. Your order is only eligible to be cancelled and modified within 02 h...

REFUND Due to hygiene reasons and the fact that our products are customized,we do not exchange or issue full refund unless an item you received has a major problem. This is when the item is: - Significantly different from the description or the preview shown to you; - Damaged due to the fault of our factory or the carrier; - Not what you ordered; Please be noted that with other cases (not mentioned above) we only offer partial refund (excluding shipping fee) NOTE: - We DO NO...

All items are made-to-order. This means that when you place your order, we print that item just for you, one at a time for the best quality! In the peak season, both the factory and the carrier were overloaded. If the package arrives later than expected, we apologize sincerely for the inconvenience and appreciate your understanding and patience in this situation. Wish you and your family all the best. Shipping & delivery We are proud to offer international shipping services that currently op...